Dear Residents, Families, and Friends:

We hope this message finds you well. Throughout the past few months, the COVID-19 virus has posed new challenges to our community and forced us into a new reality. While many things have changed, one thing has remained the same: our commitment to the health, safety and well-being of the entire New City Supportive Living community.

The resiliency and persistence of the New City Team is exhibited daily as we work tirelessly to provide the utmost level of care to our residents during this strenuous period. In every circumstance, we have acted with an abundance of caution, using recommendations from the CDC, local and state guidelines to reinforce and refine our policies and procedures.

With that said, we truly appreciate the patience of our residents, whom have stood strong in the fight against this pandemic as we have instituted new protocols to protect their well-being. Working together, and with a commitment to serve our residents, families and team members, we know that we will emerge from this crisis stronger than before.

As we continue to define our new normal, New City takes the pledge to be #strongertogether. Our updated protocols will PREVENT the spread of the virus and PROTECT our community members while providing safe, PERSONALIZED services to our residents. We have taken the pledge. We are #strongertogether

Please see below for an overview of New City’s COVID-19 protocols:

Prevent

We are taking precautions to ensure the safety of our residents by:

  • Masking
  • Physical Distancing
  • Limiting gathering size
  • Enhancing Cleaning & Sanitizing
  • Hygiene Training (hand washing and respiratory
  • Visitor Restriction

Protect

We are protecting our community by refining our existing protocols to ensure they comply with the most recent local and state health guidelines, focusing on:

  • Screenings
  • Assessments
  • Testing
  • Safe Move-Ins
  • Appropriate Transfers
  • Unwell staff and resident monitoring

Personalize

Throughout the crisis, we are still committed to providing the utmost level of care based on our resident’s specific needs. We provide personalized services including:

  • Wellness Checks
  • Continued Resident Education
  • In-room dining experiences
  • Laundry Service
  • Engaging resident activities
  • Virtual Family Check-ins
  • Telehealth visits

We will provide continuous and regular updates on this page, but please direct any specific questions and/or concerns to Mr. John Sease, Executive Director

To see firsthand how we are #strongertogether, check out the testimonials below!